In the Delete Items and Subfolders dialog box, select Hard Deletion and then select OK. Right-click PersonMetadata > Advanced > Empty items and subfolders from folder. The text for the Top of Information Store node might be localized in another language, depending on the regional settings of the mailbox. In the navigation pane, expand Root Container, expand Top of Information Store, and select PersonMetadata. Typically, this is the entry that has the Default Store = True setting. In the Profile Name list, select the profile for the mailbox, and then select OK.ĭouble-click the appropriate Microsoft Exchange Message Store. Use the MAPI_NO_CACHE flag when calling OpenEntry.Use the MDB_Online flag when calling OpenMsgStore.On the Tools menu, select Options, specify the following options, and then select OK: Start the MfcMapi.exe program, and select OK.

If there many affected users, use Method 2. Use this method if only a few users are experiencing the issue. Method 1: Run MFCMAPI on the affected user's computer If you receive a 'folder item limit' notification that states that the PersonMetadata folder is approaching the 1-million-item limit, use one of the following methods to delete all the items in the folder. Manually select the folders that you want to include.Select Browse, and clear the Search Subfolders option.Right-click the Search Folder, and select Customize This Search Folder.To prevent mail items in the PersonMetadata folder from showing up in your Search Folders, follow these steps: In the meantime, you can use either of the following workarounds for this issue. The PersonMetadata folder and the items that are created in it will be removed from the service in the future. You can identify such items by their empty subject line. However, mail items from the PersonMetadata folder may be included in Search Folders. The PersonMetadata folder is usually hidden from other parts of the Outlook user interface. When new items are created in the Contacts folder or the Recipient Cache folder (a hidden folder under the Contacts folder), related items are created in the PersonMetadata folder.

Although the OCM service was deprecated in June 2020, Outlook still uses this folder. The PersonMetadata folder was created and used by Outlook Customer Manager (OCM). If you point to these items, the following information is displayed: When you create a Search Folder for all mail items in Microsoft Outlook 2019, Outlook 2016, Outlook 2013, or Outlook for Microsoft 365, the folder may include unexpected items that have an empty subject line.

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